My crockpot

If any of you know me, you know I've been having a miserable time with my Kitchenaid crock pot. I've had the crock replaced at least 6 times and the entire unit replaced once. It broke again last night and I was very upset. No more making dinner in the morning and having it waiting at the end of a long day!

I just got off the phone with Kitchenaid and I had to write this post. I don't care if every product I ever buy from them breaks down (hopefully they won't though!), every kitchen appliance that I buy from here on out will be from Kitchenaid. They have always been very polite on the phone (even if I was frustrated) and they have paid for shipping on all of the replacements. Now they offered to refund the full price that I paid for the original crock pot almost 2 years ago because they are sorry it has been causing me such grief! And, they are sending me a box so I can send the thing back to them so they can try to assess the malfunction.

Basically, they are taking a loss on a product because I'm not happy. Wow! As soon as I get the kids fed lunch, I'm going to look on-line and see if they have any other types of crock pots available. Just wanted to share my experience.